Helpdesk support is free for all users.

How to get help using LogAlto

Users can ask for support by sending us an email at

Users can also ask for support using the in-app Help pop-up to send us messages or chat with our team.


Our staff is usually available Monday to Friday, from 9am to 5pm, Eastern time (UTC−05:00).

Articles and video tutorials

Many articles and video tutorials are available on